About Us - Car Research

2017: JanCar Research was founded with the vision of providing consulting services for global auto enterprises.; FebWe established “The Belt and Road"(B&R) Business Department, becoming the first domestic consulting company serving B&R in automotive field and working together with China Chamber of International Commerce to carry out special research on B&R.; JunWe set up the Automotive Product Consulting department.; DecWe held a seminar themed Voice of Chinese Automobile Customer (VOC), releasing several reports such as Customer Complaint Relief Index (CCRI) and Customer Satisfaction Index (CSI) of automobile after-sales service.; Meanwhile, we got approval of a pilot unit of standardized service industry by Standardization Committee of China.
2018: MarTraining Department was established to provide training services for automotive aftermarket and customer management.; MayWe participated in drafting two national standards---Automotive After-sales Service Specification and Automotive After-sales Service Evaluation Specification.; NovWe released the B&R Chinese Automotive Enterprises “Overseas Competence” Blue Book.; DecWe held the seminar of VOC, during which our industry-based research results were presented.
2019: FebWe held the first Automotive Product Quality Summit.; MayIn cooperation with Dongying Municipal Committee of the China Council for the Promotion of International Trade and the People's Government of Guangrao County, we released the Blue Paper on the Overseas Competitiveness of Chinese Tire Enterprises; Junwe provided several training China Customer Audit.; JulWe provided after-sales and customer service training for model enterprises in auto industry.; AugWe released China Auto Export Market Research Report.; SeptCommissioned by the relevant units under the State Administration for Market Regulation, we carried out a special study on technical trade measures in the automobile field.
2020: MarWe reached Automotive Import and Export Commodity Quality Safety and TBT Notification Information Sharing Agreement with a relevant government organization.; AugThe Study on Impacts of Foreign Technical Trade Measures on China's Automotive Export was reviewed and approved by the panel.; SeptEntrusted by a relevant national department, we carried out special research on automotive sub-industries and held an expert symposium.; DecWe held a seminar on the Voice of Chinese Automobile customers, releasing the first copy of Research Report on User Experience and Psychology of Chinese Automotive Intelligent Connected Products.
2021: MarWe held the “Results Release of 2020 China Automotive Product Quality Performance Research & Award Ceremony”.; JulWe conducted an advanced training program for user experience evaluation technology of scenario-based auto intelligent connected products.; DecWe held a seminar on the Voice of Chinese Automobile Customers, presenting research results such as CCRI and CSI.; At the same time, we published China’s first book on automotive product quality observation named Deciphering Automobile Quality Codes--- A Ten Year Observation of Chinese Automobile Quality (2011-2020).
2022: AprThe launch of Deciphering Automobile Quality Codes: A Ten Year Observation of Chinese Automobile Quality(2011-2020) was held in Beijing.; AugA seminar on the group standard of “Evaluation Guideline for Auto Enterprises’ Service Quality of Customer Complaint Handling” was held in Beijing in collaboration with the China National Institute of Standardization.; NovA series of research results were released, including the 2022 AQR and user experience and real-car evaluations on automobile HMI system. Additionally, the research findings on user satisfaction with passenger car tires in 2022 were released in partnership with JD Auto.; DecA series of research findings on the Voice of Chinese Automobile Customers (VOC+) 2022 were released, covering complaints behavior of Chinese passenger car users and their satisfaction with the after-sales service.; Also, the group standard of Evaluation Guideline for Service Quality of Auto Customer Complaint Handling passed the review conducted by the China Association for Standardization and was approved for release and implementation.
2023: MarA conference for the release of the group standard of General Principles for Evaluating the Service Quality of Automobile User Complaint Handling and an exchange on after-sales service capability improvement.; The selection for outstanding contributors to China’s automobile after-sales service in 2023 was launched.; AugA training session for the promotion and implementation of the group standard of General Principles for Evaluating the Service Quality of Automobile User Complaint Handling was held in Zhuhai, Guangdong province.; SeptThe release of the results from the 2023 China Automobile Product Quality Research (AQR) and the award ceremony was held in Shanghai.; DecThe 7th Voice of Chinese Automobile Customers (VOC+) Seminar and Award Ceremony 2023 was held in Beijing.; The first monograph focusing on complaint handling research in auto industry, Theory & Practice of Automobile Customer Complaints Handling, was published.; An online event was held to announce the results of the 2023 research on the quality performance of EIC system of domestic NEV, along with an award ceremony for suppliers with the best market performance in EIC system.