The training in extremist complaint response and vehicle companies’ rights protection was successfully held

To enhance automobile companies' ability to handle customer complaints, improve corporate management mechanisms, and promote consumer experience and rights protection, Car Quality Network and Car Research organized a training session on "Extremist complaint response and vehicle companies’ rights protection” in Yantai from July 11th to 13th, 2024. The training attracted participation from relevant personnel in user service departments, quality management departments, and public relations departments of numerous mainstream automobile companies. 

Li Xi, Executive Vice President and Editor-in-Chief of Car Quality Network.

Li Xi, Executive Vice President and Editor-in-Chief of Car Quality Network, stated that since 2024, the competition for flow has intensified. However, companies must focus on gaining high attention while managing potential risks associated with an extremely negative reputation. The purpose of this training session is to explore how to enhance service capabilities and improve user experience. 

The training will focus on improving the ability to handle complex customer complaints and will be taught by senior trainers from Car Research. It will combine theory, case analysis, and interactive communication to cover four dimensions: understanding, management, response, and practice. 

The trainer of Car Research: Hanbing

During the training session, the trainer explained practical tools for managing complaints and application methods for handling customer complaints. Participants also engaged in interactive activities to enhance user experience and create high-quality brand services. 

During the training program, the participants actively participate in the discussion and acquire practical skills to handle complex complaints and improve their management abilities for customer service personnel. Following the event, a thorough evaluation of the training's effectiveness was conducted by the organizer who then awarded training certificates to all participants.